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Antitrust/Competition
Our Policy
We compete aggressively for business while maintaining high ethical standards. We comply with the Code, our Avaya policies, and applicable laws, regardless of how competitive the environment is.
We do not engage in anti-competitive practices such as price fixing, bid rigging, or dividing of territories.
We do not obtain competitive information through improper means such as deception, the misuse of a business relationship, or from nonpublic sources such as former colleagues that work at competitors.
Showing Accountability and Trustworthiness
When you interact with customers, provide only truthful information about the quality, features, and availability of our products and services, and don’t make disparaging remarks about our competitors.
Compete vigorously but deal fairly with our customers, business partners, suppliers, and competitors.
Do not talk about our business strategies and plans with competitors and vice versa.
Never enter into any agreement or understanding, whether formal or informal, with a competitor, customer, or supplier to:
- Raise, set or hold, or otherwise fix prices on our products
- Divide territories, markets, or customers
- Prevent another company from entering the market
- Refuse to deal with a customer or supplier
- Interfere with the competitive bidding process
- Agree to discounts inconsistent with established policies
- Discuss customer relations with competitors
Avoid contact with competitors that could create the appearance of impropriety, such as when attending trade shows or industry events.
Obtain and share information ethically.
Seek competitive information from public sources.
Be fair, factual, and complete in our advertising, sales, and promotional materials.
It is acceptable to maintain relationships with employees that work at competitors but important that these relationships are not used to obtain proprietary information.
A colleague who formerly worked at a competitor offers to provide the price lists from the competitor that were taken just before the colleague resigned. What do you do?
You cannot use this information and you should contact the Ethics and Integrity Team.
You are at a trade show and a competitor approaches you about dividing up territories and contract bids, so you can both more easily hit your quota. How do you respond?
You need to immediately end the conversation and contact the Ethics and Integrity Team. This person has engaged in anti-competitive behavior that can result in steep fines.