Records Management
Our Policy
You have a responsibility to:
- Retain records, whether hard copy or electronic, in accordance with Avaya’s Records Retention Schedule or applicable law.
- Ensure secure disposal of records that are no longer needed as per Avaya’s Records Retention Schedule.
- Ensure secure disposal of Personal Data as per Avaya’s Personal Data Retention schedule.
Showing Accountability and Trustworthiness
When working with company records, remember:
Familiarize yourself and comply with Avaya’s records retention policy and schedules.
Don’t destroy anything that should be retained.
Prepare them accurately, in a timely manner, and in reasonable detail.
Where applicable, sign them only if they are accurate and complete.
Retain records that are subject to a legal hold.
Dispose of records containing personal data as per the Personal Data Retention schedule.
You no longer have many hard copy records as you keep everything in electronic format. Do you need to keep the electronic copies for the same time as if they were hard copies?
Yes, electronically stored information is subject to the same requirements as hard copies.
Is email subject to the same retention schedule as other documents?
No, email is not considered a record, it is a method of communication. Any information contained in email that is a record—attachments or approvals, etc.—must be removed from the email system and preserved in a manner that meets the retention guidelines.