Investigation Process
What Happens After I Make a Report?
No matter who you contact or which resource you use to report a concern, rest assured that it will be promptly reviewed and investigated in accordance with our policies and investigation taxonomy. You will have the option to provide your name and contact information, or you can choose to remain anonymous, where permitted by law. During the investigation process, we listen for understanding and assume positive intentions.
You are required to fully cooperate with investigations and truthfully comply with all requests for information, interviews, or documents. Anyone who fails to cooperate with the investigation will be subject to appropriate discipline.
1. Contact
2. Review
Reports are typically reviewed within 24-48 hours of receipt.
Your question, issue, or concern will be directed to the appropriate group(s) depending on the nature of the situation.
3. Investigation
You will be contacted by an investigator so that more information can be gathered about your report.
Investigations usually take time, and even though you may not receive updates, it doesn’t mean there is no progress. You are always welcome to reach out to follow up.
4. Closure
When possible, you will receive an update that the report was investigated and action was taken.
However, due to privacy and confidentiality concerns, you may not receive any additional information about the outcome of an investigation.
All reports are taken seriously and investigated. We seek to maintain confidentiality during the course of any investigation where allowed by law. To respect the individuals involved in any investigation and to further maintain confidentiality, information regarding investigation status, findings, and results are not shared with reporters.