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Ethical Decision-Making

We make thousands of decisions every day and generally we know the difference between right and wrong, but it may not always be that simple. We may be presented with an action where the “right thing to do” may not be as clear. Conflicting priorities, such as choosing between personal gains versus the right decision for the company, may be a challenge to our judgement. Consider asking yourself these questions when faced with a difficult decision:

Policies

Does the action align with Avaya’s Code, policies, and procedures?

Ethics

Is the action ethical and socially responsible?

Would my family, friends, and community approve?

Laws

Is the action legal?

Community Standards

Is the action in the best interest of our employees and customers?

Would the action withstand public scrutiny?

Our Code. Our Responsibilities.

Complying with the Code and, by extension, Avaya policies, furthers our commitment to conduct business ethically and ensures that each of us, as well as Avaya, complies with applicable laws and regulations. Violations of the Code, any Avaya policy, or applicable law will be subject to discipline, up to and including dismissal. Certain violations of the law may also include fines, prosecution, and prison sentences.

Responsibilities:

  • Read and understand the Code.
  • Comply with the Code, including with all Avaya policies, to ensure ethical conduct that also complies with local laws.
  • Report misconduct and raise issues or concerns without fear of retaliation through any of the available channels described below.
  • Cooperate fully with any investigation with respect to allegations or concerns.
  • Ask questions if you are unsure about any aspect of the Code or Avaya policies.

Responsibilities for Managers:

We are each responsible for exhibiting ethical behavior and establishing a culture where concerns and questions can be raised and discussed by doing the following:

  • Be a role model for ethical behavior.
  • Recognize ethical behavior.
  • Do not allow retaliation.
  • Listen to employees when issues are raised and engage the appropriate support as needed.
  • Establish a culture where concerns can be raised and discussed.

Who Should Follow the Code?

The Code applies to all individuals who work for or represent Avaya, including:

  • Employees
  • Officers
  • Directors
  • Subsidiaries
  • Contractors
  • Third Parties
    • Business Partners
    • Distributors
    • Suppliers
    • Sales Agents
    • Consultants

All third parties are expected to abide by the guidelines within the Code, the terms of their agreements with Avaya, and each of Avaya’s Channel Partner Code of Conduct and Supplier Code of Conduct, as applicable.

Next Section:

Speaking Up/Non-Retaliation Policy

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