External Communication and Social Media
Our Policy
Avaya believes in fostering a thriving online community. We support open dialogue and the free exchange of ideas.
Avaya employees must use their best judgment and act responsibly when generating content for social media.
New technologies and vast social media tools available have given us many communications options. In light of the fact that these are public forums, extra care must be taken when using social media platforms for company business.
Showing Accountability and Trustworthiness
Use social media responsibly. Never misrepresent yourself or use social media for deceptive practices.
Never speak on behalf of Avaya unless authorized to do so. Play it safe. Only re-post and share official company statements. Make it clear that the views you express are solely your own.
Refer all public inquiries to an Avaya Corporate Communications representative. Never intimidate, harass, or discriminate against fellow employees in an online setting.
Never disclose or discuss Avaya’s confidential, proprietary, or material, nonpublic information in a public setting (i.e., in conversations in public places, social media settings, group or insecure emails, or otherwise).
Only send, store, or receive Avaya confidential, proprietary, or material, nonpublic information using corporate approved systems such as email, instant messages, and file sharing.
You’ve been working on Avaya’s latest product and want to let your industry colleagues know of a major milestone that was just completed. Can you post something to an online industry chat room?
No. You cannot post nonpublic information to a public or semi-public forum.
You’re involved in a time-sensitive project that requires a significant amount of travel. You take a lot of calls on your mobile phone while in airports and public areas such as hotel lobbies, trade show floors, etc. Does this pose a risk to the company?
Yes. What you say in public, once heard, is no longer protected. You need to be mindful of your surroundings when participating in sensitive conversations in public spaces.
You’re leaving the office one evening and are approached by the press regarding a story on one of Avaya’s executives. You’ve known this executive for years; can you speak to the reporter?
No. Any communications with the press must be reviewed and authorized by Avaya Corporate Communications.